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Please understand that the meaning of the translation may be incorrect or unintended in some cases. For details, see the Terms of Use.
West Japan Railway Company（Shinkansen）
Sanyo Shinkansen
Due to the effects of the Kumamoto earthquake, refunds and changes to the validity period of the following tickets will be provided free of charge. Please bring your tickets to your nearest JR station.
*Please bring your ticket and make a request within one year of the date of travel.
*For internet reservations, please log in to Express Reservation, Smart EX, or e5489 and refer to the instructions on the top page after logging in.
*If you have travel packages purchased from a travel agency, please contact the travel agency from which you purchased them.
[Eligible tickets]
Tickets for JR Kyushu lines and for journeys to Kyūshū Shinkansen from, or through Kyūshū Shinkansen West lines.
*Please bring your ticket and make a request within one year of the date of travel.
*For internet reservations, please log in to Express Reservation, Smart EX, or e5489 and refer to the instructions on the top page after logging in.
*If you have travel packages purchased from a travel agency, please contact the travel agency from which you purchased them.
[Eligible tickets]
Tickets for JR Kyushu lines and for journeys to Kyūshū Shinkansen from, or through Kyūshū Shinkansen West lines.
